Chatbots Gone Wild

How do you build a chatbot your customers will actually want to talk to? At CrowdFlower, we’ve seen the
 
 

From the text messages we send our friends to a board meeting where we plan out next quarter’s agenda, our lives are full of conversations. They’re how we coordinate action with our friends and colleagues, how we plan for the future, how we get stuff done.

But because conversations are so commonplace, we don’t often think about how complex they really are. They’re full of subtlety, convention, and nuance. And that makes building a chatbot that actually works incredibly difficult. After all, users expect their questions answered and, if your chatbot can’t do that, they’ll go find an experience that works.

How do you build a chatbot your customers will actually want to talk to? At CrowdFlower, we’ve seen the Chatbots Gone Wild:
The data science behind making sure your chatbot is worth talking to

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